The Rotational Account Rep is primarily responsible for obtaining responsible motor carriers for shipments already obtained by BM2 Account Managers. This includes negotiating rates with carriers, managing the movement of freight, and resolving routine issues that may arise during the shipment.
Ideal candidates will be highly motivated and organized problem solvers, with strong people skills and the ability to manage time and resources effectively with little oversight. Account Representatives must be able to multitask and keep track of several shipments while utilizing strong computer and communication skills.
Make initial contact, obtain, and develop relationships with existing and prospective motor carriers.
Source new carriers, ensuring the carrier has proper operating authority and insurance.
Identify services and pricing that meet customer expectations and business objectives.
Maintain ongoing understanding of current market conditions and business trends to be able to make offers that will increase margins.
Quote and negotiate rates on a daily basis with carriers.
Monitor the daily progress of loads and resolve issues through quality checks, keeping Account Managers updated at when necessary.
Handle incoming calls from all customers, resolving problems, and tracking loads, and collecting on invoices.